Everything still lands on you
Customers answered, suppliers chased, the inbox cleared at night. The business has outgrown one pair of hands, and usually they're yours.
Australia
Your back office team, on Australian hours.
For Australian owners, the back office is the inbox, the customer queue, the admin that eats the afternoon, and the processes that live in one person's head. We staff it, write it down and automate what repeats, run as one system by one accountable team.
Where the time goes
Hiring takes months
Finding, vetting and training someone can take months, and when they move on the knowledge walks out with them.
The process lives in someone's head
Nobody wrote down how the work actually runs, so every holiday and every new starter means it runs differently.
The repetitive work never gets automated
Everyone agrees it should be, nobody has the time, so the same copying and checking happens every week.
What we run for you
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Dedicated remote staff
A professional who works only on your business, in your hours, sourced, trained and managed by us, with a backup already briefed for when they're out.
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Customer support teams
Email and chat handled by a managed team, phone cover in business hours, and every ticket answered within eight hours at any time of day.
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Virtual assistants and admin
Inbox, calendar, scheduling, data entry and the follow ups that clog your day, handled by an assistant who learns how you work.
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SOPs and process design
We find what is actually going wrong, decide how the work should run, and write it down so anyone can follow it, including a new hire.
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Automation and internal tools
The repetitive work automated inside your own accounts, with a person on every judgment call, so you keep everything if we ever part ways.
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One accountable team
An account manager who owns the outcome and answers in your working day. You talk to a real person, not a ticket queue.
What changes
- The inbox and the customer queue off your desk.
- Capacity in weeks, not the months a hire takes.
- Work that runs the same way whoever is on it.
- Nothing waits because one person is away.
What owners in Australia ask
Do your staff work Australian hours?
Yes. Your dedicated staff work your business hours, and your account manager answers in your working day, so a question gets answered while you're still at your desk.
What happens if our assistant leaves or is off sick?
Every seat has a second person shadowing it who already knows your account, and the role is written down while it runs. You get a handover, not a restart.
How is our data handled?
We work inside your own accounts and systems, so your data stays yours. Our privacy policy sets out how we handle personal information, including under the Australian Privacy Principles.
Which tools do you work in?
The ones you already use. Tell us your stack on the call and we'll confirm who on our team knows it.
Tell us what keeps landing on your desk.
Book a call and we'll look at where the time goes and what we would take first.
Book a call
Or write to hello@pptcgroup.com
Not ready for a call?
Send us last month's close.
We reply within one business day with a written list of what we'd fix.
Email your close