Managed operations team
A managed, multi role team that runs a whole part of your back office as one unit, under a single account manager. You get an entire function handled, bookkeeping, AP and AR, admin, and more, without hiring, coordinating, or managing a stack of contractors yourself.
The difference
Most firms give you people to manage. We give you a function that runs itself, one accountable owner, documented and staffed so a departure never reaches you.
Four roles inside one boundary, one contact out
Before you hand anything over
How we handle your data
-
Your systems stay yours.
The work happens in your own accounts, on your own subscriptions, under your ownership. Nothing leaves the systems you have given us access to.
-
Access is requested, never assumed.
Read only wherever the work allows it, asked for per system rather than granted in bulk, and named per person. Credentials are never shared, and your records never sit on personal devices.
-
Preparing stays separate from approving.
A second person reviews before anything is filed or closed. On payables we prepare the run and you're the one who releases it.
Who it’s for
Growing businesses that have outgrown a single hire, where a whole function now needs running end to end, and owners tired of coordinating three separate contractors and tools to get one job done.
How we help
- 01 We staff the roles your function needs as one team, for example a bookkeeper, a clerk for payables and receivables, and an admin, sized to your volume.
- 02 We put one account manager over the team, so you have a single point of contact and one person accountable for the outcome, not a group chat of freelancers.
- 03 We document and systemize the work from day one and build the automation around it, so the function runs on a process, not on any one person.
- 04 We keep backup in the loop across the team, so an absence or a resignation is our problem to solve, not a gap you feel.
- 05 We report on a rhythm you set, so you always know the function is on track without chasing it.
What you get
- A whole function handled by one managed team, not a set of contractors you coordinate.
- One account manager accountable for the result.
- The work documented, systemized, and automated, so it survives any one person.
- Continuity built in, with backup and free replacement, so you never feel a change.
- A team that scales up or down as the function grows, without you re hiring.
What owners ask about managed operations team
How is this different from dedicated remote staff?
Dedicated remote staff is one person you direct for a defined role. A managed operations team is a multi role unit that runs a whole function for you, managed by us. Choose staff when you need a pair of hands, and a team when you need a function handled end to end. If what you need is somebody accountable for the standard rather than more hands, that's ongoing operations management.
What roles are on the team?
Whatever the function needs. A finance operation might be a bookkeeper plus an AP and AR clerk plus an admin. We size the team to your volume and adjust it as you grow.
Who do I deal with day to day?
One account manager who owns the team and the outcome. You set the priorities and see the reporting, and we handle the people, the process, and the coverage.
What if someone on the team leaves?
You shouldn't feel it. Because the work is documented and backup is already in the loop, we cover the gap and replace the person, at no change to your billing, before it reaches you.
Can we start small and scale?
Yes. Most teams start with the core roles and grow as the function does. You aren't committing to a full department on day one.
Further reading
- What a back office actually costs you Most owners can name their back office costs to the dollar, and the number they name is the smallest part of it. Here is how to work out the rest.
- How to choose an outsourced back office provider The questions that actually separate providers, including the three most firms hope you will not ask. Written by one of them, which you should factor in.
More under People
Last updated
Tell us where this one hurts.
A short call is the easiest next step. No pitch, just whether we're a fit for your back office.
Or write to hello@pptcgroup.com
Not ready for a call?
Send us last month's close.
We reply within one business day with a written list of what we'd fix.
Email your close