Insights
What we have learned running other people's operations.
No trends, no predictions. The things that actually decide whether the work behind a business runs without the owner in it, written down as we learn them.
5 pieces, newest first
More from us
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When the person who knows leaves
Every small operation has one person who knows how something really works. The risk is not that they leave. It is that nothing was written down while they were there. Read this one -
What to hand over first
Most owners hand over the task they hate most. That is rarely the one that should go first, and picking wrong is why delegation often fails on the first try. Read this one -
What a back office actually costs you
Most owners can name their back office costs to the dollar, and the number they name is the smallest part of it. Here is how to work out the rest. Read this one -
Automate before you hire
When the back office gets busy the instinct is to hire. Do that first and you pay for the manual version of the work every year from now on. Read this one
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