Remote staff and managed teams. The team behind your back office.
Dedicated people who work as an extension of your business, sourced, trained, and managed by us, and accountable to you.
See the servicesYour account manager
Put a name against the work.
One accountable team, and a real person you can call when something needs a decision.
- Inbox handled
- Answered within 8h
- Books closed on time
- Shortlist ready
- Cover already briefed
One accountable team, not a stack of contractors.
A dedicated person, a support desk, a whole function: whichever shape you need, it comes with one account manager, a documented role, and cover that's briefed before anyone is out. You talk to a real person who owns the outcome.
Everything behind the desk.
A documented role hands over to the seat that was already shadowing it. The line underneath never breaks.
What changes in the first month.
Three things we put in writing before anyone starts, and hold ourselves to after.
- 8h Every ticket answered At any hour of the day, through the help desk you already use. Routine questions are usually far quicker.
- 2 weeks From your brief to a first day, usually Sourced, screened and interviewed. You make the final call.
- 1 Account manager One person who owns the outcome and picks up the phone.
Five ways to staff your back office.
Dedicated remote staff
The problemEverything still lands on you. Invoices, payroll, the inbox, at eleven at night.
What changesOne person, on your business only, in your hours. We source, train and manage them, with cover already briefed.
Explore dedicated remote staffVirtual assistants & admin support
The problemThe calendar, the inbox and the follow ups eat the day before the real work starts.
What changesAn assistant who learns how you like things done and keeps them done, with a note to you at the end of each day.
Explore virtual assistants & admin supportCustomer support teams
The problemTickets wait days. Customers get whoever is free, and a different answer each time.
What changesA team trained in your voice and your products, on your queue, with every ticket answered within eight hours.
Explore customer support teamsManaged operations team
The problemThree contractors, three tools, and nobody who owns the outcome.
What changesA whole function under one account manager, with the process written down as it runs.
Explore managed operations teamRecruiting & onboarding
The problemA pile of applications and no time to screen a single one properly.
What changesWe screen and test, you interview one, and they start on your payroll with the first week already planned.
Explore recruiting & onboardingWhat happens when someone leaves?
Somebody leaves. The work doesn't notice. Every seat we staff has a second person shadowing it who already knows your account, and the role is written down while it runs. When someone moves on you get a handover, not an excavation.
- One account manager One person answers for the whole engagement. You call them, not a queue.
- Cover, already briefed Every seat has a second person in the loop from day one, on your account, not on a bench.
- The role, written down How you like things done is documented while it runs, so it survives a change of person.
- Replaced at no cost If someone isn't working out, we replace them, and you aren't charged for it.
What owners ask about remote staff
What roles can you fill?
Almost anything you can run remotely: back office and finance, admin, customer service, collections, marketing, HR, and more. If the work can be done from a laptop, we can usually staff it. Where you would rather own the hire yourself, recruiting and onboarding is the same process without us employing the person. Where you need a whole function rather than one role, that's a managed operations team.
Where are your people based?
We hire from a global talent pool and match the person to your role, working in your hours. You get the skill you need without paying for a local hire.
Is it the same assistant each time?
Yes, a dedicated assistant who learns your preferences, with us managing coverage and a backup so nothing drops when they're out.
Which channels do you cover?
Email and chat as standard, with phone support during your business hours. We work inside the help desk you already use. If you want one person embedded in your own team rather than a managed desk, that's dedicated remote staff.
Tell us which seat is empty.
A short call is the easiest next step. No pitch, just whether we're a fit for your back office.
Or write to hello@pptcgroup.com
Not ready for a call?
Send us last month's close.
We reply within one business day with a written list of what we'd fix.
Email your close