It all sits with one person
One person knows how billing works, how payroll gets run, and which supplier needs chasing. Nothing is written down, and the business quietly depends on them not leaving or getting ill.
Industries, Everyone else
Not on the list? The back office still works the same way.
We name a few industries because we know their systems well. It isn't a list of who we take. Bookkeeping, payroll, purchasing, and reporting fail in the same handful of ways in almost every business. What changes is the software and the vocabulary, and both are learnable.
Where the time goes
The numbers arrive too late to use
You find out how last month went somewhere in the middle of this one. By then the decision the numbers were supposed to inform has already been made.
Software bought, half used
Somebody chose a system, the rollout stalled, and now half the work happens in it and half happens in spreadsheets beside it. You're paying for both.
Growth outran the office
The way you ran things at five people doesn't survive twenty. Nothing broke on a particular day, it just stopped keeping up, and now the admin arrives faster than anyone can clear it.
What we run for you
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We start by finding the actual cause
Before proposing anyone or anything, we work out whether the problem is the people, the process, the technology, or the compliance side. Handing over a person rarely fixes a process, and new software rarely fixes an undocumented one.
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We learn your system, not the other way round
You shouldn't have to change platforms to get help. We work in what you already run, and we say so honestly if something genuinely needs to change.
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We write it down as we go
Every process we take on gets documented while we run it, so the knowledge lives in your business rather than in one head, ours included.
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Then we run it, and keep improving it
The same team stays on your account, with a named person accountable and a backup who already knows your work, so the arrangement survives someone being away.
We will learn whatever you run
Naming industries is really a shorthand for naming systems. Where we already know a stack we can fix a bad setup in the first weeks. Where we don't, we learn it, and we say plainly which of the two you're getting rather than claiming expertise we haven't earned.
- Accounting and payroll The platforms almost every business shares. This is the part we can pick up quickly whatever industry you're in.
- Your industry's core system Most industries have one system that runs the operation. If we know it, we say so. If we don't, we learn it before we touch anything that matters.
- The tools around the edges CRM, document storage, scheduling, expense and approval tools. Usually where the manual work hides, and usually the cheapest thing to fix first.
- The spreadsheet holding it together Nearly every business has one. It's normally the best documentation of how the work really happens, and the first place we look.
What changes
- A back office that doesn't depend on one person staying.
- Numbers early enough to act on.
- The software you already pay for, actually used.
- Written process, so the next hire learns from a document.
What owners ask about every other industry
My industry is not on your list. Does that matter?
No. We name a few industries because we know their systems well enough to be useful in the first week. It isn't a list of who we take. Bookkeeping, payroll, purchasing and reporting break the same way in most businesses, and the fix is the same: find the actual cause, learn the system you already run, write it down, then run it.
You do not know our core software. Is that a problem?
We learn it rather than asking you to change it. Accounting and payroll we already know. Your industry's core system we learn on our time rather than on your account, and we write the procedure as we learn, so it isn't held in one person's head. If a tool is genuinely the wrong tool we'll tell you, but the first assumption is that it stays.
Do you work on site?
No. The work happens remotely, in your systems, under your logins. Whoever deals with your customers carries on doing that. We take the work behind it. We do meet you in person when it makes sense, but the work itself isn't done at your desk.
Do you replace our office person?
Either. If you have someone, we take what they never reach and they keep the parts that need them. If they have gone, or they're about to, we take the desk. Either way you get a written list of every task we own and one named person who answers for it, so the office stops depending on one person staying.
What happens in the first thirty days?
Day one, the agreement is signed and access is set up. In the first week we work out what is actually breaking, which is usually not what it looks like from the outside, and hand you a one page picture of it. Weeks two to four we take the first set of tasks and write the procedure for each. At thirty days you decide what we take next.
What will you never do?
We don't make decisions that belong to you. We don't move your data out of your systems. We don't quietly work around a problem we have found: if your setup has a gap, you hear about it, and we offer to help fix it. And we don't take work we can't do properly, which sometimes means telling you no on the first call.
Not sure if we are a fit?
Book a call and tell us what is breaking. If we aren't the right answer we'll say so.
Book a call
Or write to hello@pptcgroup.com
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Send us last month's close.
We reply within one business day with a written list of what we'd fix.
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